FAQ: Project L
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the puzzles and pieces made of?

The tiles are made out of two outer layers of firm 300gsm paper with a Spot UV finish and a matt varnish on top with a sturdy high quality black core board in the middle. The pieces are pantone-colored acrylic.

Last updated: October 04, 2018 06:59

Can I enter Pledge Manager just by pledging €1?

Yes, you can. You will be able to add more funds later in the Pledge Manager (which will be opened probably right after Essen Spiel ‘18)

Last updated: October 04, 2018 07:00

How can I add additional copies to my pledge?

You can add additional copies to your pledge by increasing your pledge amount by €35 per Initiate copy or €49 per Master copy. The same applies to Ambassador Packs - you can add one Ambassador Pack per each copy of the game by increasing your pledge by €5. You can also do this later in the Pledge Manager.

Backers outside of EU and US are limited to at most one additional copy or using the group pledge option (i.e. pledge for 1, 2, 5 or 10 copies of the game).

If you want to pledge for more than two copies please check the ‘Group Pledges’ section on the campaign page.

Last updated: October 04, 2018 06:59

What is a group pledge and how does it work?

Group pledge consist of either 5 or 10 copies of the game. If you want to know about pricing and shipping rates please check our ‘Group Pledges’ section on the campaign page or check our update where we talk about this in detail.

Last updated: October 04, 2018 06:59

Which languages will be included in the game?

The rulebook that comes in the box will be in English. Other languages (CZ, DE, FR, ES, IT) are going to be digitally published. Aside from rules, the game is language independent.

Last updated: October 04, 2018 06:59

Is the shipping EU/US customs friendly?

We offer a friendly shipping to EU and US. Backers from these regions won't spend additional money on customs or other import fees.

Last updated: October 04, 2018 06:59

How can I check if I am already an ambassador?

You are an Ambassador if you are a backer of one of our previous Kickstarter campaigns, or if you had joined the Boardcubator Newsletter before Project L went live on September 25.

Last updated: October 04, 2018 06:59

Is there any info on how the Collector's Edition Box will look?

We will post details on the design and size of the Collector’s Edition box in one of our upcoming updates!

Last updated: October 04, 2018 06:59

Will Project L have some game variants?

We already unlocked a new game variant thanks to your generous support! You can check the updates "Inside the Puzzle" where we talk about it in detail.

Last updated: October 04, 2018 06:59

Will I be able to add a copy of Space Race (and/or Interkosmos expansion) in the Pledge Manager?

Unfortunately no, we are not going to offer copies of Space Race or Interkosmos in the Pledge Manager of Project L.

Last updated: October 04, 2018 06:59

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us